pklauk Privacy Policy

1. Who We Are and How to Contact Us

pklauk is an online casino and sports betting platform operated at https://pklauk.app, serving players across Bangladesh. For the purposes of this Privacy Policy, pklauk acts as the data controller — meaning we are the entity that determines why and how your personal data is processed.

If you have any questions about this Privacy Policy, wish to exercise any of your data rights, or want to report a privacy concern, you may contact the pklauk privacy team at [email protected] (displayed as plain text — not a clickable link). We target a response to all privacy-related enquiries within 5 Bangladesh Standard Time (BST, UTC+6) business days.

2. Personal Data We Collect

pklauk collects personal data in the following categories, depending on how you interact with the platform:

pklauk does not collect special category data (such as health data, biometric data, or data relating to racial or ethnic origin) unless specifically required for responsible gaming intervention and then only with your explicit consent.

3. How We Use Your Personal Data

pklauk processes your personal data only for lawful purposes. The primary legal bases on which we rely are: (a) performance of a contract — processing necessary to provide you with the services you have registered for; (b) legal obligation — processing required to comply with anti-money-laundering (AML), know-your-customer (KYC), and responsible gaming regulations; and (c) legitimate interests — processing for fraud prevention and platform security that does not override your fundamental privacy rights.

Specific uses of your personal data include:

• Creating and maintaining your pklauk account;
• Verifying your identity and age (21+ requirement) before processing withdrawals or granting access to certain features;
• Processing deposits and withdrawals via bKash, Nagad, Rocket, Upay, and linked bank accounts such as Dutch-Bangla Bank, City Bank, BRAC Bank, Islami Bank, and Sonali Bank;
• Detecting and preventing fraud, bonus abuse, and multi-accounting;
• Monitoring for signs of problem gambling as part of pklauk's Responsible Gaming obligations;
• Responding to your support requests and resolving disputes;
• Sending transactional communications such as deposit confirmations and withdrawal notifications;
• Sending marketing communications, including seasonal promotions for Eid, Pohela Boishakh, BPL, and IPL — only where you have opted in to receive them;
• Complying with applicable legal and regulatory requirements;
• Improving the pklauk platform through aggregated, anonymised analytics.

4. Cookies and Tracking Technologies

pklauk uses cookies and similar tracking technologies to operate the platform effectively and to improve your experience. The categories of cookies we use are as follows:

• Strictly necessary cookies: Required for the platform to function. These include session authentication tokens and security cookies. These cannot be disabled without breaking core platform functionality.
• Functional cookies: Used to remember your preferences, such as language settings and last-used payment method, so you do not need to re-enter these details on each visit.
• Analytical cookies: Used to collect anonymised data about how visitors use the platform — pages viewed, session lengths, error events — to help pklauk identify and fix usability issues. This data is aggregated and does not identify you personally.
• Marketing cookies: Used only where you have given explicit consent to receive personalised promotional content. You may withdraw this consent at any time by updating your browser settings or contacting pklauk support.

You may configure your browser to block or delete cookies at any time. Please be aware that blocking strictly necessary cookies will prevent you from logging into your pklauk account and using payment features.

5. Sharing Your Personal Data

pklauk does not sell, rent, or trade your personal data to third parties for their own commercial purposes. We share your data only in the following controlled circumstances:

• Payment processors: bKash, Nagad, Rocket, Upay, and linked banking partners receive only the minimum data necessary to execute your requested transaction (e.g., wallet number and transaction amount in ৳). These providers are subject to their own privacy policies and security frameworks.
• Game content providers: Casino game studios such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi may receive your account identifier and game session data to facilitate game play and to resolve game-outcome disputes. They do not receive your identity documents or full financial data.
• Fraud prevention and security services: pklauk may share device fingerprint data and behavioural signals with specialised fraud detection services to identify multi-accounting, bot activity, and payment fraud.
• Legal and regulatory authorities: pklauk will disclose personal data to law enforcement, financial regulators, or other competent authorities where required to do so by applicable law, court order, or regulatory directive.
• Professional advisors: Lawyers, auditors, and compliance consultants engaged by pklauk may access personal data on a need-to-know basis and are contractually bound to confidentiality.

6. Data Retention

pklauk retains personal data only for as long as it is necessary to fulfil the purposes described in this Privacy Policy, or as required by applicable legal and regulatory obligations. The following general retention guidelines apply:

• Active account data (identity, contact, and financial records) is retained for the lifetime of your pklauk account plus a minimum of 5 years following account closure, in accordance with standard financial record-keeping requirements.
• KYC documents are retained for the account lifetime plus 5 years to satisfy anti-money-laundering obligations.
• Transaction records (deposit and withdrawal history in ৳) are retained for a minimum of 5 years from the date of the transaction.
• Support correspondence is retained for 3 years from the date of the last interaction in a given ticket or thread.
• Technical and usage logs are retained for up to 12 months, after which they are anonymised or deleted.
• Marketing consent records are retained for the duration of your account and for 3 years following account closure, to evidence that communications were sent with your consent.

When retention periods expire, personal data is either securely deleted or irreversibly anonymised so that it can no longer be associated with any identifiable individual.

7. Your Data Rights

As a pklauk player, you have the following rights in relation to your personal data. To exercise any of these rights, please contact [email protected] (plain text — not a clickable link) with your registered account username and a clear description of your request.

• Right of access: You may request a copy of all personal data pklauk holds about you. pklauk will provide this within 30 calendar days of a verified request.
• Right to rectification: If any personal data pklauk holds about you is inaccurate or incomplete, you may request that it be corrected or updated without undue delay.
• Right to erasure: You may request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, or where you withdraw consent and no other legal basis exists. This right is subject to legal retention obligations — pklauk cannot delete data that it is required by law to retain.
• Right to restriction: You may request that pklauk restrict processing of your data in certain circumstances, such as while a dispute about data accuracy is being resolved.
• Right to object: You may object to processing of your data for marketing purposes at any time. You may also object to processing based on legitimate interests, though pklauk may be able to demonstrate that its legitimate grounds override your interests in specific cases.
• Right to withdraw consent: Where pklauk processes your data based on your consent (for example, for marketing communications), you may withdraw that consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.

pklauk will not charge a fee for exercising any of these rights in standard circumstances and will not discriminate against you for exercising them.

8. Security Measures

pklauk implements a layered approach to data security, combining technical controls with operational procedures to safeguard your personal information against unauthorised access, loss, or misuse. Key measures include:

• SSL/TLS encryption for all data in transit between your device and pklauk servers;
• Encryption at rest for sensitive stored data including identity documents and financial records;
• Role-based access controls ensuring that staff members can only access the personal data categories required for their specific job functions;
• Automated intrusion detection and anomaly monitoring on all platform infrastructure;
• Regular internal security reviews and vulnerability assessments;
• Staff training on data handling, phishing awareness, and incident response procedures.

While pklauk takes all reasonable and commercially practical steps to protect your data, no system can be guaranteed to be completely secure. In the event of a data breach that is likely to result in a high risk to your rights and freedoms, pklauk will notify you promptly and take immediate steps to contain and remediate the incident.

9. Minors and Age Restrictions

pklauk is strictly a platform for adults aged 21 years and above. pklauk does not knowingly collect personal data from individuals under the age of 21. If you become aware that a minor has registered an account on pklauk or provided personal data to the platform, please contact [email protected] immediately. Upon verification, pklauk will close the account, delete all associated personal data without undue delay, and return any deposited funds to the source payment method after conducting any required verification steps.

10. Changes to This Privacy Policy

pklauk may update this Privacy Policy from time to time to reflect changes in our data practices, legal obligations, or platform features. The effective date at the top of this page will be updated whenever a material change is made. Where a change significantly affects your rights or how we process your data, pklauk will make reasonable efforts to notify registered players via their registered contact details before the change takes effect. Your continued use of the pklauk platform following the publication of any updated Privacy Policy constitutes your acceptance of the revised terms.

We encourage you to review this page periodically to stay informed about how pklauk is protecting your information.